What if I can’t make a booked session?
Here at Calm Journey Therapy, we understand that life happens! And things can come up that prevent us attending a pre booked session. If this does happen, please notify us as soon as possible as we like 24 hours notice to cancel a session.
If you have made a booking using our automatic booking system, you can cancel or reschedule your appointment up to 6 hours before the start of your session using your confirmation email.
Any time after that and unfortunately the system will not allow you to cancel or change your session. Please however, still contact your therapist directly or use the Calm Journey Therapy number: 07487754683. Regrettably, depending on the reason for your cancellation, you may incur a charge. We understand that this can be feel a little difficult or unfair, but 9 times out of 10, the full rate is rarely asked for and can normally be negotiated. Its important to note that therapists do have their own individual costs to cover.
Also; if you do not see your therapist on a regular basis, and cancel your session less than 2 hours before it’s start, but do not wish to reschedule, the full amount of the session will need to be paid before any other session is made in the future.
Free Initial Consultation Cancellations
If you cannot make your free initial consultation, please cancel or reschedule this via your confirmation email or contact your therapist directly. Please note however: If you cancel a second time, a fee of £10 is sometimes payable if rescheduling for a third time.
If a practitioner offers you a session time by email or text message, that session time can only be held for a maximum of 24 hours. If we have not had any confirmation from you within that period, there is unfortunately a chance that your session time may be lost.
We understand that therapy can sometimes be a difficult extra cost when we may be struggling, so our practitioners will always be open to a slight deferment of payment. However. Ethically we will do our very best to stop a person going into debt. As a result; if a payment is missed and not repaid 24 hours before your next session, the practitioner may delay your next session until payment is cleared.
Home Visit Counselling
Due to the addition of travelling time, Calm Journey asks that a minimum of 24 hours is given to cancel a pre-booked home visit. Unfortunately if this is not given, we normally have to charge the full amount due to the average time of one home visit, would normally be the equivalent of two counselling sessions at Calm Journey. This will vary on a case by case basis, so please contact your therapist directly if you have any doubts.